%PDF-1.6
%
1 0 obj
<>]/PageLabels 6 0 R/Pages 3 0 R/Type/Catalog/ViewerPreferences<>>>
endobj
2 0 obj
<>stream
2017-10-24T11:24:42Z
2017-10-24T11:24:50Z
2017-10-24T11:24:50Z
Adobe InDesign CC 2017 (Macintosh)
uuid:9eca4e06-e3cb-374c-8408-e1d480e98e24
xmp.did:F87F117407206811822AC844D060CA95
xmp.id:223332c2-9a09-4305-8000-e9aa5100e879
proof:pdf
1
xmp.iid:cd4f6fa7-d7bb-40c0-93cd-c1b6be498bfc
xmp.did:19e83ad9-54c6-48f9-b0fc-02f657d2cb97
xmp.did:F87F117407206811822AC844D060CA95
default
converted
from application/x-indesign to application/pdf
Adobe InDesign CC 2017 (Macintosh)
/
2017-10-24T11:24:42Z
application/pdf
75183_Verktaekni_2017.indd
Adobe PDF Library 15.0
False
PDF/X-4
PDF/X-4
endstream
endobj
6 0 obj
<>
endobj
3 0 obj
<>
endobj
8 0 obj
<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/TrimBox[23.5039 23.504 618.78 865.394]/Type/Page>>
endobj
9 0 obj
<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/TrimBox[23.5039 23.504 618.78 865.394]/Type/Page>>
endobj
10 0 obj
<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/TrimBox[23.5039 23.504 618.78 865.394]/Type/Page>>
endobj
11 0 obj
<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/TrimBox[23.5039 23.504 618.78 865.394]/Type/Page>>
endobj
12 0 obj
<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/Properties<>/Shading<>/XObject<>>>/TrimBox[23.5039 23.504 618.78 865.394]/Type/Page>>
endobj
13 0 obj
<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/Shading<>/XObject<>>>/TrimBox[23.5039 23.504 618.78 865.394]/Type/Page>>
endobj
14 0 obj
<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/TrimBox[23.5039 23.504 618.78 865.394]/Type/Page>>
endobj
86 0 obj
<>stream
q
/GS0 gs
0 TL/Fm0 Do
Q
BT
0 0 0 0.5 k
/GS0 gs
/T1_0 1 Tf
0.01 Tc 0.025 Tw 9 0 0 9 488.5709 45.3196 Tm
[(VERKT)55 (\306KNI 2017/23 37)]TJ
ET
q
0 Tc 0 Tw 0 g
0 TL/Fm1 Do
Q
BT
0 0 0 1 k
/GS1 gs
/TT0 1 Tf
0 Tc 0.315 Tw 8.6 0 0 8.6 51.8504 797.9629 Tm
[(this ma)30 (y indicate a fla)18 (w in continuous impro)12 (v)12 (ement within the )]TJ
0.172 Tw 0 -1.395 TD
[(industry)92 (. Continuouse impro)12 (v)12 (ement is a fundamental theme in the )]TJ
0.065 Tw T*
[(ISO 9001 standard and stressed further in the 2015 v)12 (ersion with the )]TJ
0.083 Tw T*
[(explicit application of the PDC)45 (A c)24 (ycle \(ISO)23.9 (, 2015\). )73.6 (T)45 (he engineering )]TJ
0.054 Tw T*
[(consultancies need to be proacti)18 (v)12 (e in their impro)12 (v)12 (ement efforts, and )]TJ
0.183 Tw 0 -1.395 TD
[(continuously impro)12 (v)12 (e their quality systems. )74.3 (T)45 (hey should make the )]TJ
0.028 Tw 0 -1.395 TD
[(benefits of this kno)12 (wn to management, emplo)12 (y)18 (ees and clients.)]TJ
/T1_1 1 Tf
0.024 Tw 11 0 0 11 51.8504 698.3938 Tm
(6. CONCLUSIONS)Tj
/TT0 1 Tf
0.376 Tw 8.6 0 0 8.6 51.8504 685.3938 Tm
[(T)45 (his stud)24 (y pro)12 (vides an o)12 (v)11.9 (erview of the moti)18 (v)12 (es and per)12 (cei)18 (v)12 (ed )]TJ
0.244 Tw T*
[(experiences relating to the con)12 (v)12 (ersion of muc)18 (h of the consulting )]TJ
0.054 Tw T*
(engineering industry in a European country \226 Iceland \226 to the use \
of )Tj
-0.036 Tw T*
[(certified ISO 9001 based quality management systems as a fr)12 (amew)12 (ork )]TJ
-0.09 Tw T*
[(for their acti)18 (vities. )73.7 (T)45 (he conclusions reac)18 (hed here are based on feedbac)18 (k )]TJ
-0.021 Tw 0 -1.395 TD
[(from the v)24 (ast majority of consulting engineers in the country)92 (, the most )]TJ
0.028 Tw 0 -1.395 TD
(important engineering consultancies, and key large public clients.)Tj
0.066 Tw 0.989 -1.395 Td
[(T)45 (he main moti)18 (v)12 (es for implementing Quality Management Systems )]TJ
0.045 Tw -0.989 -1.395 Td
[(in the engineering consultancies were to respond to demands b)18 (y the )]TJ
0.345 Tw T*
[(clients, impro)12 (v)12 (e their market position \(QMS\) and impro)12 (v)12 (e their )]TJ
0.041 Tw T*
[(oper)12 (ations. )37.3 (All of these benefites ha)30 (v)12 (e been realised and in addition, )]TJ
0.675 Tw T*
[(they ha)30 (v)12 (e eperienced increased emplo)12 (y)18 (ee satisfaction as a )]TJ
0.028 Tw T*
(consequence of implementing QMS.)Tj
0.112 Tw 0.989 -1.395 Td
[(T)45 (he emplo)12 (y)18 (ees of the engineering consultancies are v)12 (ery positi)18 (v)12 (e )]TJ
-0.089 Tw -0.989 -1.395 Td
[(w)18 (hen asked about their attitudes to)12 (w)18 (ards QMS. )74.2 (T)45 (hey feel that oper)12 (ating )]TJ
0.018 Tw 0 -1.395 TD
[(QMS leads to a competeti)18 (v)12 (e )0.5 (ad)24 (v)23.9 (antage )0.5 (and enhanced ability )0.5 (to meet )]TJ
0.028 Tw 0 -1.395 TD
[(the needs of the customer)74 (. )]TJ
0.127 Tw 0.989 -1.395 Td
[(T)100 (o sum up, the executi)18 (v)12 (es and the emplo)12 (y)18 (ees of the engineering )]TJ
-0.002 Tw -0.989 -1.395 Td
[(consultancies surv)11.9 (ey)18 (ed claim that the con)12 (v)12 (ersion has been successful )]TJ
0.139 Tw 0 -1.395 TD
[(\226 the expectations of the engineering consultancies ha)30 (v)12 (e been met )]TJ
0.095 Tw T*
[(and exceeded in important areas. )74.1 (T)45 (he per)12.1 (ceptions of the clients, on )]TJ
0.033 Tw T*
[(the other hand, are more ambi)18 (v)24 (alent. Certified QMS is seen as being )]TJ
0.051 Tw T*
[(important b)18 (y some clients and it is considered a logical condition in )]TJ
0.035 Tw T*
[(larger projects b)18 (y all clients. It seems, ho)12 (wev)12 (er)74 (, that certified QMS is )]TJ
0.044 Tw 0 -1.395 TD
[(no)12 (w taken )0.5 (for gr)12 (anted b)18 (y the )0.5 (clients and little )0.5 (specific gr)12 (atification)]TJ
/TT1 1 Tf
0 Tw 8 0 0 8 299.8638 397.3938 Tm
( )Tj
/TT0 1 Tf
8.6 0 0 8.6 302.1773 397.3938 Tm
(is )Tj
0.278 Tw -29.108 -1.395 Td
[(expressed b)17.9 (y the clients in this context. One can conclude that )]TJ
0.358 Tw 0 -1.395 TD
[(oper)12 (ating a certified QMS is a prerequisite for the engineering )]TJ
0.028 Tw T*
[(consultancices, but does not lead to an)18 (y competeti)18 (v)12 (e ad)24 (v)24 (antage. )]TJ
0.042 Tw 0.989 -1.395 Td
[(T)45 (his ma)30 (y be an indication that the consultancies run their QMS as )]TJ
-0.046 Tw -0.989 -1.395 Td
[(\221business as usual\222 and are not acti)18 (v)12 (e in their continuous impro)12 (v)12 (ement )]TJ
0.047 Tw T*
[(w)12 (ork. If this is the case, they fail to take ad)23.9 (v)24 (antage of one of the key )]TJ
0.538 Tw T*
[(elements of ISO 9001 as a fr)12 (amew)12 (ork to foster continuous )]TJ
-0.042 Tw T*
[(impro)12 (v)12 (ement. )73.7 (T)45 (his possibility is w)12 (orth in)12 (v)12 (estigating further)74 (, both in the )]TJ
0.161 Tw T*
[(engineering consultanc)24 (y industry and in fact in ISO 9001 certified )]TJ
0.028 Tw 0 -1.395 TD
[(organisations in gener)12 (al. )]TJ
/T1_1 1 Tf
0.024 Tw 11 0 0 11 51.8504 254.3938 Tm
(7. REFERENCES)Tj
/TT0 1 Tf
-0.01 Tc -0.003 Tw 7.6 0 0 7.6 51.8504 243.3938 Tm
[(Aarts F)111 (. M. &V)55 (os E. \(2001\).T)45 (he impact of ISO registr)12 (ation on New Zealand firms\222)-10 ( )]TJ
0.028 Tw 1.974 -1.316 Td
[(performance: a financial perspecti)18 (v)12 (e. )]TJ
/TT2 1 Tf
(TQM Magazine)Tj
/TT0 1 Tf
(, 13\(3\), 180-191.)Tj
0 Tc 0.007 Tw -1.974 -1.316 Td
[(Al-Najjar)74 (, S. M., & J)12 (a)17.9 (w)18 (ad, M. K. \(2011\).ISO 9001 Implementation Barriers and )]TJ
0.291 Tw 1.974 -1.316 Td
[(Misconceptions: )36.9 (An Empirical Stud)24 (y)92 (. )]TJ
/TT2 1 Tf
[(International J)12 (ournal of Business )]TJ
0 Tw 0 -1.316 TD
[(Administr)11.9 (ation)]TJ
/TT0 1 Tf
0.028 Tw (, 2\(3\).)Tj
0.001 Tw -1.974 -1.316 Td
[(Beir\343 G. & Sarsfield C. J. \(2002\).T)45 (he reaction of the P)45 (ortuguese stoc)17.9 (k market to )]TJ
0.028 Tw 1.974 -1.316 Td
(ISO 9000 certification. )Tj
/TT2 1 Tf
[(T)100 (otal Quality Management)]TJ
/TT0 1 Tf
(, 13\(4\), 465-474.)Tj
0.048 Tw -1.974 -1.316 Td
[(Brynjarsdottir)74 (, B)24 (. \(2016\). )]TJ
/TT2 1 Tf
[(A review of contr)12 (actor selection methods in Iceland: )]TJ
0.224 Tw 1.974 -1.316 Td
[(Risk)18 (y business?)]TJ
/TT0 1 Tf
[( MSc thesis at the Sc)18 (hool of Science and Engineering, )]TJ
0.028 Tw T*
[(Reykja)30 (vik Uni)18 (v)12 (ersity)92 (. )]TJ
0.206 Tw -1.974 -1.316 Td
[(Cho)12 (w-Chua C., Goh M. & )37 (W)37 (an B)24 (. )74 (T)110.9 (. \(2003\). Does ISO 9000 certification )]TJ
-0.094 Tw 1.974 -1.316 Td
[(impro)12 (v)12 (e business performance? )]TJ
/TT2 1 Tf
[(International J)12 (ournal of Quality & Reliability )]TJ
0 Tw T*
(Management)Tj
/TT0 1 Tf
0.028 Tw (, 20\(8\), 936-953.)Tj
0.003 Tw -1.974 -1.316 Td
[(Corbett C. J., Montes-Sanc)18 (ho M. J. & Kirsc)18 (h D)45 (. )36.7 (A. \(2005\). )73.7 (T)45 (he F)18 (inancial Impact )]TJ
0.211 Tw 1.974 -1.316 Td
[(of ISO 9000 Certification in the United States: )36.7 (An Empirical )36.7 (Analysis. )]TJ
/TT2 1 Tf
0.028 Tw T*
(Management Science)Tj
/TT0 1 Tf
(, 51\(7\), 1046-1059.)Tj
0.113 Tw -1.974 -1.316 Td
[(Dimar)12 (a )0.5 (E., Skur)12 (as )0.5 (D)45 (., )74.4 (Tsekour)12 (as )0.5 (K. &Goutsos S. )0.5 (\(2004\). Str)12 (ategic )0.5 (orientation )]TJ
0.518 Tw 1.974 -1.316 Td
(and financial performance of firms implementing ISO 9000. )Tj
/TT2 1 Tf
0 Tw [(T)45 (he )]TJ
0.028 Tw T*
[(International J)12 (ournal of Quality & Reliability Management)]TJ
/TT0 1 Tf
(, 72-89.)Tj
33.957 96.775 Td
[(Efla \(2014\). Retriev)12 (ed )37.2 (April 26th 2016 from www)74 (.efla-engineers.com.)]TJ
0.196 Tw T*
[(EU \(2014\). Retriev)12 (ed on Ma)30 (y 3rd 2014 from http://ec.europa.eu/enterprise/)]TJ
0 Tw 1.974 -1.316 Td
(policies/sme/facts-figures-analysis/sme-definition/index_en.htm.)Tj
-0.043 Tw -1.974 -1.316 Td
[(FIDIC )0.5 (\(2001\). )0.5 (Guide )0.5 (to the interpretation and )0.5 (application )0.5 (of )0.5 (the )0.5 (ISO )0.5 (9001:2000 )]TJ
0.268 Tw 1.974 -1.316 Td
[(standard for the consulting engineering industry)92 (. Lausanne, Romand)24 (y)92 (, )]TJ
0.028 Tw T*
[(Switzerland: F\351d\351r)12 (ation Internationale des Ing\351nieurs-Conseils \(FIDIC\).)]TJ
-1.974 -1.316 Td
[(GCC)45 (A \(2014\). )]TJ
/TT2 1 Tf
[(FSR - Go)12 (v)12 (ernment Construction Contr)12 (acting )37.2 (Agenc)24 (y)92 (,)]TJ
/TT0 1 Tf
T*
[( Retriev)12 (ed on )37.2 (April 26th 2014 from www)74 (.fsr)74 (.is/English.)]TJ
0.703 Tw T*
[(Gunnlaugsd\363ttir )0.6 (J. )0.5 (\(2010\). )92.5 (V)55 (otta\360 )0.5 (g\346\360akerfi )0.6 (- )0.5 (Hv)24 (atar )0.5 (og )0.6 (\341skor)12 (anir)74 (. )]TJ
/TT2 1 Tf
0 Tw 1.974 -1.316 Td
(\336j\363\360arspegillinn)Tj
/TT0 1 Tf
0.028 Tw ( 2010. F\351lagsv\355sindastofnun H\341sk\363la \315slands.)Tj
-0.035 Tc 0.001 Tw -1.974 -1.316 Td
[(Her)12 (as I., Casades\372s M., & Oc)18 (hoa C. \(2001\). Effects of ISO 9000 certification on com)]TJ
0 Tc 0 Tw 7.6 0 0 7.6 578.5684 698.8819 Tm
(-)Tj
-0.035 Tc 0.015 Tw 7.6 0 0 7.6 339.9212 688.8819 Tm
[(panies\222 profitability: an empirical stud)24 (y)91.9 (. )]TJ
/TT2 1 Tf
[(Integr)12 (ated Management: Proceedings of)-35 ( )]TJ
0.028 Tw T*
[(the 6th International Conference on ISO 9000 and )74.2 (TQM)]TJ
/TT0 1 Tf
(, 60-65.)Tj
0 Tc 0.005 Tw -1.974 -1.316 Td
[(Her)12 (as I., Dic)18 (k G. P)129 (., & Casadesus M. \(2002\). ISO 9000 registr)12 (ation\222)92 (s impact on )]TJ
0.06 Tw 1.974 -1.316 Td
[(sales )0.6 (and )0.5 (profitability: )37.6 (A )0.5 (longitudinal )0.6 (analysis )0.6 (of )0.5 (performance )0.6 (before )0.5 (and )]TJ
0.362 Tw T*
[(after )0.5 (accreditation. )]TJ
/TT2 1 Tf
9.059 0 Td
[(T)45 (he )0.5 (International )0.5 (J)12 (ournal )0.5 (of )0.5 (Quality )0.5 (& )0.5 (Reliability )]TJ
0 Tw -9.059 -1.316 Td
(Management)Tj
/TT0 1 Tf
0.028 Tw (, 774-791.)Tj
-1.974 -1.316 Td
[(Hrobjartsson )37.5 (A., Ingason )0.5 (H. )74.4 (T)111 (. & J)12 (onasson )0.5 (H.I. \(2013\). )0.5 (F)17.9 (inancial )0.5 (benefits of )0.5 (an )]TJ
0.123 Tw 1.974 -1.316 Td
(ISO 9001 certification \(in Icelandic\). )Tj
/TT2 1 Tf
[(V)55 (erktaekni J)12 (ournal of the Icelandic )]TJ
0.028 Tw T*
(Association of Chartered Engineers)Tj
/TT0 1 Tf
(, 2014/20, p. 39 - 43.)Tj
-0.02 Tc 0.25 Tw -1.974 -1.316 Td
[(\323lafsd\363ttir)74 (, )37.4 (A. )0.5 (H. )0.5 (\(2011\). )]TJ
/TT2 1 Tf
11.353 0 Td
[(\301hrif )0.5 (g\346\360astj\363rnunar )0.5 (\341 )0.5 (mann)12 (virkjager\360)]TJ
/TT0 1 Tf
[(. )0.5 (MSc )0.5 (thesis,)-20 ( )]TJ
0.019 Tw -9.379 -1.316 Td
[(Uni)18 (v)12 (ersity of Iceland. Retrei)18 (v)12 (ed from http://skemman.is/item/view/1946/9874)-20 ( )]TJ
0 Tc -0.037 Tw -1.974 -1.316 Td
[(ISO \(2017\). ISO 9000 - Quality management. Retriev)12 (ed on J)18 (une 2nd 2017 from )]TJ
0.028 Tw 1.974 -1.316 Td
[(ISO: https://www)74 (.iso.org/iso-9001-quality-management.html)]TJ
0.003 Tw -1.974 -1.316 Td
(ISO \(2015\). ISO 9000:2015 Quality Management Systems - Fundamentals an\
d )Tj
0.028 Tw 1.974 -1.316 Td
[(v)18 (ocabulary)92 (. Genev)24 (a, Switzerland: ISO/IEC.)]TJ
/Span<>> BDC
( )Tj
EMC
0.219 Tw -1.974 -1.316 Td
(ISO \(2015\). ISO 9001:2015 Quality Management Systems - Requirements. )Tj
0.028 Tw 1.974 -1.316 Td
[(Genev)24 (a, Switzerland: ISO/IEC.)]TJ
/Span<>> BDC
( )Tj
EMC
0.178 Tw -1.974 -1.316 Td
[(Landsvirkjun \(2014\). Retriev)12 (ed on )36.6 (April 26th 2014 from www)74 (.landsvirkjun.)]TJ
0 Tw 1.974 -1.316 Td
[(com/compan)18 (y)]TJ
0.039 Tw -1.974 -1.316 Td
[(Lima M., Resende Mar)12 (celo & Hasenclev)12 (er L. \(2000\). Quality certification and )]TJ
-0.021 Tw 1.974 -1.316 Td
[(performance of Br)12 (azilian firms: )37.3 (An empirical stud)24 (y)92 (. )]TJ
/TT2 1 Tf
[(International J)11.9 (ournal of )]TJ
0.028 Tw T*
(Production Economics)Tj
/TT0 1 Tf
(, 66, 143-157.)Tj
-1.974 -1.316 Td
[(Mann)12 (vit \(2014\). Retriev)12 (ed on )37.2 (April 26th, 2014 from www)74 (.mann)12 (vit.com.)]TJ
0.257 Tw T*
[(Mart\355nez-Costa M., & Mart\355nez-Lorente )37.3 (A. R. \(2003\). Effects of ISO 9000 )]TJ
-0.034 Tw 1.974 -1.316 Td
[(certification on firms\222 performance: )37.2 (A vision from the market. )]TJ
/TT2 1 Tf
[(T)99.9 (otal Quality )]TJ
0.028 Tw T*
(Management & Business Excellence)Tj
/TT0 1 Tf
(, 14\(10\), 1179-1191.)Tj
-0.001 Tw -1.974 -1.316 Td
[(Naser K., Karbhari )92.2 (Y)128.9 (. & Mokhtar M. Z., \(2004\). Impact of ISO 9000 registr)12 (ation )]TJ
0.214 Tw 1.974 -1.316 Td
[(on compan)18 (y )0.5 (performance: Evidence for )0.5 (Mala)30 (ysia. )]TJ
/TT2 1 Tf
0.177 Tw [(Managerial )0.5 (A)18 (uditing )]TJ
0 Tw T*
[(J)12 (ournal)]TJ
/TT0 1 Tf
0.028 Tw (, 509-516.)Tj
0.098 Tw -1.974 -1.316 Td
[(Orkuv)12 (eita Reykja)30 (vikur \(2014\). Retriev)12 (ed on )37.4 (April 26th 2014 from www)74 (.or)74 (.is/)]TJ
0 Tw 1.974 -1.316 Td
(en/services)Tj
0.238 Tw -1.974 -1.316 Td
[(Sampaio, P)128.9 (., Sar)12 (ai)18 (v)24 (a, P)129 (., & Rodrigues, )37.3 (A. G. \(2009\).ISO 9001 certification )]TJ
0.299 Tw 1.974 -1.316 Td
[(resear)12 (c)18 (h: questions, ans)12 (wers and approac)18 (hes. )]TJ
/TT2 1 Tf
[(International J)11.9 (ournal of )]TJ
0.028 Tw T*
(Quality & Reliability Management)Tj
/TT0 1 Tf
(, 26\(1\), 38-58.)Tj
0.3 Tw -1.974 -1.316 Td
[(Sellers, )0.5 (R. )0.5 (& )0.5 (Nicolau, )0.5 (J. )0.5 (L. )0.5 (\(2002\).T)45 (he stoc)18 (k )0.5 (market\222)92 (s reaction )0.5 (to )0.5 (quality )]TJ
0.552 Tw 1.974 -1.316 Td
(certification: Empirical evidence from Spain. )Tj
/TT2 1 Tf
[(European J)12 (ournal of )]TJ
0.028 Tw T*
[(Oper)12 (ational Resear)12.1 (c)17.9 (h)]TJ
/TT0 1 Tf
(, 142\(3\), 632-641.)Tj
-0.038 Tc -0.079 Tw -1.974 -1.316 Td
[(Singels J., Ruel G. & )37.1 (W)37 (ater H. )92 (V)129.1 (. \(2001\). ISO 9000 series - Certification and performance.)-37.9 ( )]TJ
/TT2 1 Tf
0.028 Tw 1.974 -1.316 Td
[(T)45 (he International J)12 (ournal of Quality & Reliability Management)]TJ
/TT0 1 Tf
(, 62-75.)Tj
0 Tc 0.166 Tw -1.974 -1.316 Td
[(T)100 (ang, S. L., & Kam, C. )37 (W)92 (. \(1999\).A surv)12 (ey of ISO 9001 implementation in )]TJ
0.264 Tw 1.974 -1.316 Td
[(engineering consultancies in Hong K)37 (ong. )]TJ
/TT2 1 Tf
[(T)45 (he International J)12 (ournal of )]TJ
0.028 Tw T*
(Quality & Reliability Management)Tj
/TT0 1 Tf
(, p. 562-574.)Tj
0.083 Tw -1.974 -1.316 Td
[(T)100 (erzio)12 (vski M., P)45 (o)12 (wer)74 (, D)45 (. & Sohal )37 (A. S. \(2003\). )73.9 (T)45 (he longitudinal effects of the )]TJ
-0.024 Tw 1.974 -1.316 Td
(ISO 9000 certification process on business performance. )Tj
/TT2 1 Tf
[(European J)12 (ournal )]TJ
0.028 Tw T*
[(of Oper)12 (ational Resear)12.1 (c)17.9 (h)]TJ
/TT0 1 Tf
(, 580-595.)Tj
-0.04 Tw -1.974 -1.316 Td
[(T)45 (hordarson, S. \(2002\). F)37 (rumherjar \355 v)12 (erkfr\346\360i \341 \315slandi \(in Icelandic\). Reykja)29.9 (vik: )]TJ
0.028 Tw 1.974 -1.316 Td
[(Icelandic )37.2 (Association of Chartered Engineers.)]TJ
0.198 Tw -1.974 -1.316 Td
[(Urbona)30 (vicius, S. \(2005\). ISO system implementation in small and medium )]TJ
0.187 Tw 1.974 -1.316 Td
[(companies from new EU member countries: )36.7 (A tool of managerial and )]TJ
0.149 Tw T*
[(marketing benefits dev)12 (elopment. )]TJ
/TT2 1 Tf
[(Resear)12 (c)18 (h in international business and )]TJ
0 Tw 0 -1.316 TD
(finance)Tj
/TT0 1 Tf
0.028 Tw (, 19\(3\), 412-426.)Tj
-1.974 -1.316 Td
[(V)55 (erk\355s \(2014\). Retriev)12 (ed on )37.2 (April 26h 2014 from www)73.9 (.v)12 (erkis.com.)]TJ
0 -1.316 TD
[(VSB \(2014\). Retriev)12 (ed on )37.2 (April 26th 2014 from www)74 (.vsb.is.)]TJ
-0.02 Tc T*
[(VSO \(2014\). Retriev)11.9 (ed on )37.2 (April 26th 2014 from www)74 (.vso.is/english2/home.html.)]TJ
0 Tc -0.055 Tw T*
[(W)37 (a)30 (yhan, )92.3 (V)129 (. B)24 (., Kir)12 (c)18 (he, E. )74.3 (T)111 (., & Khuma)18 (w)18 (ala, B)24 (. M. \(2002\). ISO 9000 certification: )]TJ
0.028 Tw 1.974 -1.316 Td
[(T)45 (he financial performance. )]TJ
/TT2 1 Tf
[(T)100 (otal Quality Management)]TJ
/TT0 1 Tf
(, 13\(2\), 217-231.)Tj
0.047 Tw -1.974 -1.316 Td
[(Zeng, S. X., )73.8 (T)73.9 (ian, P)129 (., & )73.7 (T)100 (am, C. M. \(2007\). Ov)12 (er)12 (coming barriers to sustainable )]TJ
0.242 Tw 1.974 -1.316 Td
(implementation of the ISO 9001 system. )Tj
/TT2 1 Tf
0.205 Tw [(Managerial A)18 (uditing )-37.2 (J)12 (ournal)]TJ
/TT0 1 Tf
0 Tw (, )Tj
0.028 Tw T*
(22\(3\), 244-254.)Tj
/T1_1 1 Tf
0 Tw 11 0 0 11 324.9212 86.3938 Tm
(ACKNOWLEDGEMENTS)Tj
/TT0 1 Tf
0.124 Tw 8.6 0 0 8.6 324.9212 73.3938 Tm
[(T)45 (he authors w)12 (ould like to thank all participants in this resear)12 (c)18 (h for )]TJ
0.028 Tw 1.744 -1.395 Td
(their support and participation.)Tj
ET
q
0 0 642.284 888.898 re
W n
/CS0 CS 0 SCN
1.25 w
/GS0 gs
q 1 0 0 1 15 865.3937 cm
0 0 m
-15 0 l
612.284 0 m
627.284 0 l
0 -841.89 m
-15 -841.89 l
612.284 -841.89 m
627.284 -841.89 l
8.504 8.504 m
8.504 23.504 l
8.504 -850.394 m
8.504 -865.394 l
603.78 8.504 m
603.78 23.504 l
603.78 -850.394 m
603.78 -865.394 l
S
Q
1 SCN
0.25 w
q 1 0 0 1 15 865.3937 cm
0 0 m
-15 0 l
612.284 0 m
627.284 0 l
0 -841.89 m
-15 -841.89 l
612.284 -841.89 m
627.284 -841.89 l
8.504 8.504 m
8.504 23.504 l
8.504 -850.394 m
8.504 -865.394 l
603.78 8.504 m
603.78 23.504 l
603.78 -850.394 m
603.78 -865.394 l
S
Q
Q
endstream
endobj
87 0 obj
<>
endobj
32 0 obj
<>>>/Subtype/Form>>stream
0 0 0.04 0.08 k
/GS0 gs
51.85 821.709 575.433 52.189 re
f*
endstream
endobj
33 0 obj
<>/Font<>/ProcSet[/PDF/Text]>>/Subtype/Form>>stream
BT
0 0 0 0.5 k
/GS0 gs
/T1_0 1 Tf
0.01 Tc 0.025 Tw 0 Ts 100 Tz 0 Tr 11 0 0 11 423.879 835.7498 Tm
[(RITR)18 (\335NDAR V\315SINDAGREINAR)]TJ
ET
0 0 0 0.5 K
0.5 w 4 M 0 j 0 J
q 1 0 0 1 51.8504 823.5837 cm
0 0 m
530.409 0 l
S
Q
0.015 0.03 0.01 0.17 k
q 1 0 0 1 582.3299 817.1739 cm
0 0 m
3.599 0 6.517 2.918 6.517 6.517 c
6.517 10.116 3.599 13.033 0 13.033 c
-3.599 13.033 -6.517 10.116 -6.517 6.517 c
-6.517 2.918 -3.599 0 0 0 c
f*
Q
endstream
endobj
88 0 obj
<>
endobj
89 0 obj
<>
endobj
90 0 obj
<>stream
H\j0EY& ?℀08/n?Ʃ,I!
{+~nhͲC62ߜD
PZ)~[ܭǩ5̄ AŻ6OjpS费mw7kpB!#5zk?!h۵گ;\-ByF
Kt"3Qyl({D.g <2 >>p
|L||J|
|I|!$e2pY!D&aILO~҆GF$fg
0 +]
endstream
endobj
91 0 obj
<>stream
HlSLWegWKe(]t PQg_UF];.bۥ|JЖBZ?D%kDi~bZ5&hrg}O:{Ϝ9ME1MƂ5_13Wr.b/)vYS:&)i9&Jgq}ZN{L^1)-sL-5XQBs2RbDbz$>@2#1k;{\(Pq%(nqH[%XSђ*!u"Ip
[EK2[Yڌ(_;\5[d",B$`E*Bjq**$v2ۭawAyh"\w[e&HhVItZEKt؝6T8$$/"v 8VDI!PNQөD*JҨtj5ʠQCxM=GR=fSˌxYUSS4 T-Qrcp p6,Fx%kӌ"{$g3JaUW7>C2~Ldg=j95巸>_k}ʀV98-0%@"$N>exI!p}^#hlEd=W7/洋!ɽ}H%ol'Yw
1~ܣk@=&%խ|`# Lӟ8sv`ov}{\[
w`y `xɛ"- zf>-vp..{鯉:b"jBnyWĆUm.7`
uikAgV`>!Ox]
Dxb@q+a`&AJ1ܑ|?kiLX}^%i0siG<~Qw澺
F3n51W>Ol=I,創'A\'wqwb$2c[v@4_kHCimQU-:80~Q.30eNsn<\}p`ٝl!s#fvc8D2Dcwj:$՛JڦjmhbCP~{XtykNfa2,,P<}p?ANsgw$HT4Vm,#@j̤_ZS\]kf~mM#t=ū4ۺe]xS;$knOG|:荑r0 zl@
endstream
endobj
18 0 obj
<>
endobj
21 0 obj
<>
endobj
22 0 obj
<>
endobj
27 0 obj
<>
endobj
29 0 obj
<>
endobj
30 0 obj
<>
endobj
100 0 obj
<>
endobj
101 0 obj
<>stream
H\n0<`FBRB,G H
ByTi"%||#ݡffsv
>5¥Unڮ?ϖZI9\yH¤<=ӶN9ILmbgMf6ӆsVk02xc1/+4Cnc݄/!)٘b?$5ӹyqsCd!
^7$yxO2\sy9Zk-Β-ؓ=s9唬`vwסgG>>>>>>ޑ>>>>A0G#s9LA0SLvtvtvt`Z݅Z X:(AW+
_W+
_W+ϳ結1oIn;v١K+_ѡÞ赧<`}(lf0_OScؽ]008
>
endstream
endobj
102 0 obj
<>stream
H|xw&&wlvgg&llMyؐ` D!'}R,JJA)bE[[lJm-JkڇE-&D_ۙܙ9s{gzg+#Xô iܲj{f wqEO@ߡCS>[CG`#Yz; Bdַ掵N<cؽH+>>AVyz~ fLm?8 ˠl173(P!Fʀ?76nIeC @A.}M&aElSHpEpA(
U5Eu$4`2фf`
bcf0s0ІXXv,܄ϠKщ.,C7FrVV|ЋX>܆qb]X
FlB?6M[E| _W
_u|`;}ob'ǷA =}x؋G||$~pO?³1~#x?s<%^1 r
ƫ
~x
8!q?".MqwG4锝]jʓHqDU6us4>WnR4&JKQQ<.2$#Y$T"M:ߏ_$/C?eq3l^&\1ObR?_gODƯ/ħB-/qgtto]Mmadû
o^7=]UI?+-xe3DcOῖM&
2?I[?DDc0D vrW9EN2~~xmgT